FAQ and Support

About our membership

Membership gives you immediate and unlimited access to all our video lessons. You can watch them again and again until you are confident that you have mastered the lessons.

All our lessons include exercises in PDF format which can be seen online, downloaded, or printed.

In addition to this, you get our personal support and response (as professional piano teachers!) to any question arising while you learn from our courses.

Yes, we are working on new lessons and courses all the time. The sky is the limit when learning how to play the piano, and we want to teach you many skills, genres and songs for your enjoyment and pleasure.

Some of our new lessons and courses are based on answers to questionnaires we send to our members who tell us what they would like to learn.

After you click on the Join Now button, you are transferred to a Clickbank payment page. Once your payment is approved you will be redirected to a page where you choose your username and password.

You will then be redirected to your “Dashboard”, from where you will be able to watch all our lessons.

You will also get an automatic email from us, with the username and password that you chose, for future logins.

Yes it is! We believe in our courses and are sure that you will find them excellent and cost effective. However, should you wish to return the product we give you a 60 days full guarantee to get your money back. All you have to do is send us a request, and we will make a complete refund of your money.
If you want to cancel your membership, you can do it easily at anytime. When you cancel your membership, it means that your account will no longer be charged.

You have two options to do this:

1. You can contact us and we will cancel your membership.

Or,

2. From Clickbanks Order detail form. You need to fill in your order number and Email address.

Then, select “I would like to cancel my subscription or Membership”. After you send that ticket out Clickbank will take care of that for you.

We accept Paypal and most credit and debit cards (Visa, Mastercard, Amex, Discover, JCB and Diners Club).
Absolutely! Our HD video lessons are available 24/7. You can also view any lesson as many times as you need to.
If you want to change your payment method (using a different credit card or paying via PayPal), or, if your credit card becomes invalid, you can update your card details using the following link: https://www.clkbank.com/orderDetail.htm

You will need to fill in your order number and Email address and enter your new payment method details.

 

Technical Support

If you lost your password it is very easy to restore it. When you click login you see this page:

I-lost-my-password

All you have to do is to click on Lost your password? which will take you to a page where you enter your email address:get-new-password

After you fill in your email address, a link will be automatically sent to your email, from which you will be able to restore your details.

Piano-by-chords works on most devices, and browsers.

Browsers: You can choose your favorite Internet browser – Internet Explorer, Firefox , Safari and Google Chrome.

Devices: Ipads, Tablets, Iphones, Smartphones.

Internet connection: Our video lessons come in HD, for which you need sufficient internet speed.

PDF Files: Our exercise files comes in PDF format. Most browsers will open PDF files. You can also download these files to your computer and open them with Adobe Reader – free to download from the Adobe Website.

Yes you can! This option is available on your smartphones, Ipads, tablets etc. You just put the device on your piano or keyboard and play with the help of our video tutorials.

 

Questions about piano learning

Piano by Chords has a unique step-by-step method. We start from the beginning, giving you the basic foundations so you will be able to proceed even if you have never learned how to play the piano. Our clear and straight forward video tutorials, PDF downloads, and our Personal Support will have you playing the piano very quickly and easily.
A philosophical question – it is never too late to start learning anything – and the sense of achievement and joy from being able to play the piano is a big triumph!

Never doubt your ability to learn – just believe in yourself and you will get great results.

Being an adult your will is stronger and you have the maturity to appreciate the good feeling you will get when you play your first tune.

A simple electric keyboard will be sufficient if you are just start learning how to play the piano.

If you have dreamed of having a piano, and can afford it (budget-wise and having enough space at home) you will benefit from the beauty, the sound and the presence of this instrument in your home.

Otherwise really nice electric pianos are available at very reasonable prices.

Time dedicated to practicing is individual for each student and we make the following recommendations:

* We recommend practicing for 30 minutes a few times during the week rather than practicing for hours only one day during the week.

* It is important to practice correctly for twenty minutes than practicing wrongly for two hours. We teach in our courses HOW to practice the material. We want you to be focused and to use your time effectively.

At the beginning practicing 30 minutes a day, 5 days of the week will be more than enough. As you advance in your lessons you will find you need more time, and accordingly your achievements will grow.

 

How to contact us?

If you have any question, click on the Help tab at the side of the page and fill the form.

If for any reason you are unable to see it, send an email to:

support@pianoplayit.zendesk.com